Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal information — name, email address, phone number, company name, and other details you provide via contact forms, quote requests, or direct communication.
• Technical information — IP address, browser type, device information, operating system, and pages visited on our website.
• Usage data — how you interact with our website, including time spent, links clicked, and referral sources.
• Communications — records of correspondence when you contact our support or sales teams.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide IT, software, and related services
• Send project updates, proposals, and service-related communications
• Improve our website, services, and customer experience
• Send newsletters and marketing communications (with your consent)
• Comply with legal obligations and protect our rights
• Detect, prevent, and address fraud or security issues

3. Legal Basis for Processing

Depending on applicable law, we process your data based on your consent, performance of a contract, legitimate business interests, or compliance with legal requirements under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India), where applicable.

4. Cookies & Tracking

Our website may use cookies and similar technologies to enhance functionality and analyse traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.

5. Sharing of Information

We do not sell your personal information. We may share data with:

• Trusted service providers who assist in hosting, analytics, email delivery, or payment processing
• Professional advisers such as lawyers or auditors when required
• Law enforcement or regulatory authorities when required by law
• Business partners involved in delivering a project you have engaged us for

All third parties are required to handle your data securely and only for specified purposes.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymise it.

7. Data Security

We implement appropriate technical and organisational measures — including encryption, access controls, and secure infrastructure — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for marketing communications
• Object to or restrict certain processing activities
• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at cs@pocketpay.in.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal information.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

11. International Transfers

Your information may be processed in India or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place when data is transferred across borders.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

• Email: cs@pocketpay.in
• Phone: +91 9932005030 / +91 9932006070